AI Agents Are Redefining CX

See why Gartner® says it’s time to rethink automation, and what really works in customer experience.





Read the report
Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support

How to deploy agentic AI where it matters

  • How to identify the right use cases for AI Agents
  • When to use AI Agents over humans or chatbots
  • Why starting with a pilot leads to smarter scaling
  • How to use escalation paths to keep AI focused 

Where strategy meets execution

This Gartner® report explains why AI agents are setting a new standard for customer service. At Interactions, we bring that vision to life. Our Conversational AI doesn’t just respond, it reasons. It understands customers on their terms, even when conversations are messy, emotional, or off-script. The result? Less effort for your customers, smoother paths to resolution, and interactions that feel natural from start to finish.

97%
accuracy
$300M
saved annually
shape

"Interactions acts as the AI front door to our customer service and really elevates the level of service that we provide our clients."

North American Head of Operations

Fortune 100 Financial Services Company

“Brand loyalty is already strong and engaging in human-like conversations with Interactions reinforces that connection."

SVP of Customer Service Operations

Leading Gift-Giving Retailer

"Working with Interactions enabled us to develop a best-in-class, flexible conversational care solution that has had a transformative effect on the way we interact with our customers."

Sr. Director, Customer Strategy Integration

Large Utilities Company

"Now, patients will have the flexibility to manage the appointment process with state-of-the-art AI technology that is designed to enable a frictionless experience.”

VP of Operations

Leading Healthcare Organization

"The efficiency and interplay between the digital agent and live agent systems becomes the innovation that delivers best-in-class customer experience as we move forward."

Senior Director, CX and Operations

Leading Gift-Giving Retailer

Want to learn more?

Download the report.

Gartner, Ensure Benefits Outweigh Costs of AI Agents in Customer Service and Support, Pri Rathnayake, 29 April 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Interactions. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purposes.

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